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Best Practices

Follow these best practices to ensure reliable, secure, and efficient letter delivery.

General Guidelines​

Document Preparation​

PDF Requirements:

  • Format: PDF/A recommended for long-term archival
  • File Size: Keep under 5MB for optimal delivery
  • Pages: 1-50 pages recommended
  • Resolution: 150-300 DPI for text documents
  • Fonts: Embed all fonts to ensure consistent rendering
  • Security: Remove passwords and encryption before upload

Content Guidelines:

  • Use clear, readable fonts (minimum 10pt)
  • Include sender branding (logo, colors)
  • Add contact information for user inquiries
  • Include date and reference numbers
  • Ensure Arabic text displays correctly (RTL)

Metadata​

Titles:

  • Keep concise (50-100 characters)
  • Use descriptive, searchable text
  • Include relevant dates or reference numbers
  • Provide both English and Arabic when possible

Descriptions:

  • Summarize letter purpose (200-500 characters)
  • Highlight important actions required
  • Include deadlines if applicable
  • Use clear, professional language